Returns are processed and classified within 24 hours — ready for resale, storage, or back to the supplier. Your shop is updated automatically.
Returns are a blind spot for many webshops — with us, they are handled as a matter of course. Within 24 hours of receipt, we assess the item, photograph it, and forward it to the appropriate channel.
Every month we measure which SKUs attract the highest return rates and for what reason. That report is your best starting point for improving product pages — and genuinely reducing your return rate.
Returns don't sit in a pile waiting. We pick them up the same day, photograph, classify, and update your shop — usually within four working hours of receipt.
Via your shop, a returns portal, or a QR label on the packing slip. We see the registration before the parcel physically arrives, so booking it in is straightforward.
We photograph the box before opening and the item after opening. For values above €100 or fragile goods, we take a second photo of the key aspects.
A = ready for resale · B = sellable at a discount · C = storage for repair / refurb · D = rejected or back to supplier. You set your own QC criteria.
Category A goes straight back into shop stock, B/C move to your outlet channel, D is blocked. All changes are visible in real time in the portal.
Our webhook sends the signal to your shop so the refund can be initiated. You decide whether to accept the return only after our QC or immediately upon notification.
As standard, we process every return within 24 hours using the four QC categories. Fashion shops with high return rates receive a dedicated photography step; other categories are available as bespoke options on request.
Arrival scan, box photo, item photo, update to your shop. Fully digital — no emails to get lost in the system.
Four statuses with criteria you set yourself. Our QC staff follow your rules, not our assumptions.
Category A straight back into stock, other categories routed to the appropriate channel. Visible live in the client portal.
On arrival and after opening — retained for 12 months. Proof is immediately available for customer or carrier disputes.
Per SKU: which return reason, which QC category, which carrier. The insight you need to actually reduce returns.
A white-label returns portal for your customers. We host and maintain it; you supply the logo and colours.
We generate return labels for your customers at your shop's checkout. Prepaid or pay-on-delivery — your choice.
Minor remedial work for fashion (reattaching a button, straightening a label) or accessories (polishing, repackaging).
Returns from the UK back to our Coventry hub, consolidated there and palletised to Zevenaar. Saves 60% on border charges.
Sending defective products to the supplier falls under your RMA process with the manufacturer; we handle the logistics, not the legal side.
For recycling or destruction, we work with a specialist waste processor. A separate arrangement, with certificates.
Book a tour or give us a call. We'll work through the numbers with you — no sales talk.
